Terms & Conditions
Introduction
Welcome to Tarbiyah Tours, a premier provider of spiritual and educational travel experiences focused on the enriching journeys of Umrah and other sacred pilgrimages. Our commitment lies in facilitating these profound journeys with utmost integrity, respect, and a high standard of service excellence. By choosing Tarbiyah Tours, you engage with a company that prides itself on transparency, client care, and ethical business practices. These Terms and Conditions outline the legal framework of our relationship, ensuring a clear understanding of mutual expectations and responsibilities.
Acceptance of Terms
Engaging with Tarbiyah Tours and utilizing our services signifies your full acceptance of these Terms and Conditions. This document, alongside our Privacy Policy and any booking confirmations or additional documentation provided, forms a binding agreement between you, the client, and Tarbiyah Tours. Compliance with these terms is essential for a harmonious and efficient service delivery.
Services Offered
Tarbiyah Tours specializes in the meticulous planning and execution of spiritual tours, offering a comprehensive suite of services designed to provide a seamless and spiritually fulfilling experience. Our offerings include:
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Customized Umrah packages tailored to individual and group needs.
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Coordination and booking of international and domestic travel arrangements, including flights, ground transportation, and transfers.
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Selection and booking of accommodation, ranging from budget-friendly options to luxury hotels, close to sacred sites.
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Provision of knowledgeable and experienced tour guides for educational and spiritual enrichment.
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Assistance with visa applications and fulfillment of religious travel requirements.
Booking and Payment
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Reservation Process: Confirming your journey with us requires a non-refundable deposit, securing your place on the tour. The remaining balance is due 30 days before the departure date, ensuring all arrangements can be finalized in a timely manner.
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Pricing Policy: Our pricing structure is transparent, with all costs communicated upfront. Adjustments to prices may occur in response to external factors such as currency fluctuations, changes in airline and hotel pricing, and variations in local taxes or fees.
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Flexible Payment Options: We understand the financial commitment involved in undertaking a spiritual journey and offer flexible payment plans subject to approval. Adherence to the agreed payment schedule is crucial to maintain your booking.
Cancellations and Refunds
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Client-Initiated Cancellations: Life is unpredictable, and we accommodate changes in circumstances with a structured cancellation policy. Cancellations must be communicated in writing and are subject to fees based on the timing of the notice. The closer the cancellation is to the departure date, the higher the fee, reflecting the costs incurred in planning your journey.
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Tarbiyah Tours Cancellations: While we strive to avoid cancellations from our end, certain conditions may necessitate such action, including but not limited to insufficient participant numbers or unforeseeable operational challenges. In such cases, we offer a full refund or an alternative tour option.
Client Obligations
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Travel Documentation: Ensuring you have the necessary travel documents, including a valid passport, appropriate visas, and health certificates, is crucial. We provide guidance and assistance in visa procurement, emphasizing the importance of early application due to processing times.
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Health and Safety Compliance: The safety of our clients is paramount. Adherence to all health, safety, and local customs guidelines during the tour is mandatory. We reserve the right to make necessary adjustments to itineraries for safety reasons.
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Insurance Requirements: All clients must possess comprehensive travel insurance covering medical expenses, trip cancellation, and luggage loss. This is a safeguarding measure for unforeseen events, providing peace of mind throughout your journey.
Liability and Indemnification
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Limitation of Liability: Tarbiyah Tours' liability is confined to the direct services we provide. We are not responsible for third-party actions or external events beyond our control that may impact your travel.
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Indemnification: By agreeing to these terms, you commit to indemnify Tarbiyah Tours against any legal claims or damages arising from your actions that breach these Terms or result from negligent or willful misconduct on your part.
Force Majeure
Tarbiyah Tours is absolved of liability for any failure to fulfill obligations due to events beyond our reasonable control, including but not limited to natural disasters, political unrest, pandemics, or changes in local laws affecting travel.
Governing Law and Jurisdiction
These Terms are governed by the laws of the United Kingdom. Any disputes arising from these terms shall be resolved exclusively in the courts of the UK, ensuring clarity and fairness in legal proceedings.
Modifications to Terms
We reserve the right to amend these Terms at any time, reflecting changes in our services, legal requirements, or operational needs. Continued engagement with our services after such changes constitutes agreement to the updated terms.
Conclusion
Your booking with Tarbiyah Tours reflects your agreement to these comprehensive Terms and Conditions. We are dedicated to delivering an exceptional experience, underscored by our commitment to professionalism, client satisfaction, and ethical conduct.
Contact Us
For further information or clarification on these Terms, please contact us at info@tarbiayahtours.com. Your journey of faith is of utmost importance to us, and we are here to support you every step of the way.